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Customer Service
- Shipping & Delivery
- All products ordered through the Geek Stuff 4 U website originating in Japan are shipped via EMS unless otherwise requested by the Customer. All Shipping expenses are the responsibility of the Customer and should be considered when calculating the cost of your order. Geek Stuff 4 U will provide our Customers the tracking number for their merchandise via e-mail to the address provided, the instant it is generated by the Shipper. Once all payment has been done and once all the necessary verification has been done, please allow 4-7 business days for the estimated time of delivery. Geek Stuff 4 U will notify you via email the moment your item is shipped. Your receipt of payment will also be included at this time.
The GeekStuff4U.com website lists the hottest products to hit the Japanese market. Due to local demand, there are times when some items may not be available at the time of your order. In such cases, we will notify the Customer immediately when the product should be available and the estimated amount of time it will take to be delivered. In such cases, the Customer will of course have the option to cancel their order immediately.
Since we do not begin the shipment process until we receive payment, Geek Stuff 4 U will credit your account, return your funds or credit your charge card as per your payment method and/or directions.
IMPORTANT:
Once the parcel in Hands of EMS Japan post and once we provide you with the tracking number by email and/or in your Personal GeekStuff4U account page, you are responsible for its delivery.
If for any reasons you failed to pick-up your parcel on time, it will return back to us in Japan and you will be responsible for any additional fees needed to ship back your Order/Item to another or the Same delivery address.
Track Your Shipment Any time here:
- Privacy & Security
- When you shop or subscribe of services GeekStuff4U.com may offer, such as setting up an account online, purchasing any products, participate in a sweepstakes, promotion or survey, GeekStuff4U.com may collect personal information from you. Personal information may include:
- Your contact information (name, mailing address, phone number, e-mail address).
- Your billing/shipping information (PayPal infos, shipping address).
- Your personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, or through other scenarios.
We use the information you provide in order to, among other things, fulfill requests for products, services or information, provide customer services, administer sweepstakes, promotions or surveys, offer new products and services, improve the effectiveness of our web site, our marketing endeavors and our services and offers, conduct research and analysis, send marketing communications, perform other business activities.
GeekStuff4U.com does not sell or rent your personal information to third parties.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Information Security
GeekStuff4U.com has security measures in place and takes reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. GeekStuff4U.com cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The GeekStuff4U.com web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and PayPal account.
Updating Your Personal Information
GeekStuff4U.com wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:
1) If you’ve created an account, you can update your information after logging into your account
2) Call: +81(0)3-5471-0377
3) Send a request to: info@GeekStuff4U.com
If you send an e-mail, please be sure to indicate your current information and the requested changes you would like made.
Changes to this Privacy Policy
Because GeekStuff4U.com will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner. - Returns & Refund Policy
- GeekStuff4U always aims to provide the best customer service available anywhere. However, from time to time an instance may arise where a product is damaged or does not meet the expectations of our Customers. In general, all merchandise purchased through our website carries the same standard manufacturer warranty that comes with the product when it is purchased, provided the unit is not damaged in any way.
The manufacturers WILL NOT honor product warranties if the items are damaged in any way by the Customer. In many cases, the manufacturers also will not honor the warranty if the merchandise is located outside of Japan.
Since we test each unit prior to shipment, there should be no instances of your merchandise arriving Dead on Arrival (DOA). However, on the rare occasion that you merchandise is damaged in shipment or arrives DOA, we will of course help facilitate you return of faulty merchandise.
GeekStuff4U WILL NOT accept the return of any merchandise if any part of the returned merchandise is damaged by the Customer in any way internally or externally. There are NO EXCEPTIONS to this rule and the GeekStuff4U Management remains the final arbiter over decisions on all returns.
GeekStuff4U WILL accept returns of merchandise purchased through our website provided the return meets the following criteria:
1. The merchandise is returned in absolutely NEW CONDITION, just as it was shipped to the Customer initially. This means all of the original packaging, software and/or any other material included in the original shipment from GeekStuff4U.
2. There is absolutely NO DAMAGE to any part or component of the originally shipped merchandise--visible or internal. GeekStuff4U management reserves the right to determine the final returned condition of the merchandise and whether or not it will be accepted for return.
3. The merchandise purchased from GeekStuff4U is returned in its original condition within FIVE (5) DAYS from its original delivery date.
4. You ship the merchandise to us via PREPAID 2nd DAY AIR delivery service via a major parcel delivery service such as EMS, Airborne Express, DHL, UPS or FedEx. You are responsible for all shipping fees to GeekStuff4U. These fees are non-refundable. In order to accept your returned merchandise, we require that you inform us of the carrier and tracking number via e-mail at: returns@geekstuff4u.com the same day it is shipped.
5. Returned merchandise must be accompanied by a Returned Material Authorization (RMA) number (obtained from the GeekStuff4U Customer Service or Technical Support Department) and a copy of the original purchase order to verify the serial numbers of all merchandise.
The Customers refund will be processed upon receipt of your merchandise and clearance from the Repair & Refund Department. GeekStuff4U will notify you by e-mail immediately after your item is received and a refund has been issued.
Please remember that minor cosmetic damage, such as dead pixels are in general not grounds for return of many items purchased from the manufacturers. Please contact one of our highly trained Customer Service Representatives to identify the source of your concern and determine if it is a problem that can be handled locally or if the item must indeed be returned.
If you have any questions about performance of your merchandise, please contact GeekStuff4U before attempting to return it directly to the manufacturer yourself or taking any other action. GeekStuff4U will dispute any fraudulent "charge backs" and pursue legal action against Customers attempting to defraud GeekStuff4U in any way.
IMPORTANT: Please remember to write “Return for Warranty Service” and the origin “Made in Japan” clearly on your package or we WILL NOT accept the shipment due to the VAT fee that the Japanese Customs Office will levy against us.
By using a refund, you will be entitled to be refunded of your order minus 10% restocking and handling fee will and minus all shipping cost related to this product/order.
